Programs and Services

Prime ONE Contracting & AIP are renowned for their widespread global presence and unparalleled expertise in providing exceptional chassis dynamometer solutions. They have a remarkable history in the United States, having manufactured a significant number of 48-inch chassis dynamometers during their 25 years in the industry. It's truly remarkable that the majority of them are still in service to this day. Some establishments have been operating for over 20 years with a steadfast commitment. We have an extensive range of products available for you to explore. Our service team is dedicated to providing top-notch support, tailoring solutions to perfectly suit your individual requirements. If you would like more information, please feel free to contact Prime One Contracting at your convenience. We look forward to working with you.

Services:

  • Software Support - (Basic) Software Maintenance contracts available
  • Remote Support (TeamViewer)
  • 24/7 Web Portal Service Support
  • Technical Support by Phone
  • Planned Maintenance Programs for POC and AIP Test Systems
  • Original Spare Parts
  • On-Site Problem Solving
  • Machine Commissioning
  • Level 1 Standard no charge support or 2 and 3 Fee Based Support Contracts (SLA)

Programs:

  1. Level 2 SLA - 56Hrs
    • Support via direct contact with an Agent (A) who is trained POC/AIP Engineer
    • Fast direct support via Engineers (Service, Electrical, Mechanical) vs a Helpdesk Case manager
    • High priority local resource assignment when needed vs standard priority Helpdes
    • Portal Ony Issue Tracking
    • Two (2) seat of 24/7 Access to Case Management 
    • Access to knowledge-based articles 
    • Available hours 8:00 AM to 5:00 PM Est
    • Entitlement Review - Portal
    • TeamViewer (Remote sessions)
  2. ​​​​​​​Level 3 SLA - 168Hrs
    • Support via direct contact with an Agent (A) who is trained POC/AIP Engineer
    • Fast direct support via Engineers (Service, Electrical, Mechanical)vs a Helpdesk Case manager.
    • High priority local resource assignmentwhen needed vs standard priority Helpdesk
    • Issue Tracking monthly reports portal and agent
    • Two (2) seat of 24/7 Access to Case Management 
    • Access to knowledge-based articles 
    • Available hours 8:00 AM to 5:00 PM Est
    • Entitlement Review - Portal
    • TeamViewer (Remote sessions)
    • 10% discount on additional training if ordered optionally

Please contact us for further details and pricing relating to our programs. Helpdesk