Programs and Services
POC & AIP is a leader in providing chassis dynamometer solutions to the market. POC & AIP has one of the largest installed base globally with a stout presence in the United States. AIP has produced over 745 48” chassis dynamometers in its 25 years of manufacturing chassis dynamometers, with an estimated 650 of these dynamometers still in service. Several of these dynamometers have been in service more than 20 years. Below is a list of items that our service team supports
Special application services are available to meet individual requirements so please contact us for further information regarding these services.
Services:
- Software Support - (Basic) Software Maintenance contracts available
- Remote Support (TeamViewer)
- 24/7 Web Portal Service Support
- Technical Support by Phone
- Planned Maintenance Programs for POC and AIP Test Systems
- Original Spare Parts
- On-Site Problem Solving
- Machine Commissioning
- Level 1 Standard no charge support or 2 and 3 Fee Based Support Contracts (SLA)
Programs:
-
Level 2 L2SLA - 56Hrs
- Support via direct contact with an Agent (A) who is trained POC/AIP Engineer
- Fast direct support via Engineers (Service, Electrical, Mechanical) vs a Helpdesk Case manager
- High priority local resource assignment when needed vs standard priority Helpdesk
- Portal Ony Issue Tracking
- Two (2) seat of 24/7 Access to Case Management
- Access to knowledge-based articles
- Available hours 8:00 AM to 5:00 PM Est
- Entitlement Review - Portal
- TeamViewer (Remote sessions)
- Level 3 L3SLA - 168Hrs
- Support via direct contact with an Agent (A) who is trained POC/AIP Engineer
-
Fast direct support via Engineers (Service, Electrical, Mechanical)
vs a Helpdesk Case manager - High priority local resource assignment when needed vs standard priority Helpdesk
- Issue Tracking monthly reports portal and agent
- Two (2) seat of 24/7 Access to Case Management
- Access to knowledge-based articles
- Available hours 8:00 AM to 5:00 PM Est
- Entitlement Review - Portal
- TeamViewer (Remote sessions)
- 10% discount on additional training if ordered optionally